Deliveries and Returns

  • Shipping within 24/48h.
  • Delivery within 48 hours by Colissimo or 3 to 6 days by Mondial Relay, Relais Colis or Colis Privé.
  • Click&Collect at the showroom.
  • Returns within 14 days.

DELIVERY

Free pick-up point delivery in France and Belgium from €100 (excluding furniture).

Tracked Colissimo - France
The average delivery time is 48-72h.
The distribution of the parcel is made to the address indicated during the validation of the order.
You will be able to follow the delivery and distribution of your order using the tracking number that will be sent to you at the time of shipment.
Delivery costs vary according to the weight of the package.

Mondial Relay Relay Point - France
The average delivery time is 3 to 6 working days.
The choice of the Relay Point is made after the validation of the payment. In order to know the list of Relay Points before payment, you can consult the map on the Mondial Relay website with the following link: https://www.mondialrelay.fr/trouver-le-point-relais-le-plus- close to me/
You will be able to follow the delivery and distribution of your order using the tracking number that will be sent to you at the time of shipment.
Delivery costs vary according to the weight of the package.

Tracked Colissimo with signature - International
The average delivery time is 5 to 7 working days.
The distribution of the parcel is done by Colissimo with signature at the address indicated during the validation of the order.
You will be able to follow the delivery and distribution of your order using the tracking number that will be sent to you at the time of shipment.
Delivery costs vary according to the weight of the package.

Collection at the showroom
Orders can be picked up at the showroom, in Le Mans, by appointment only. After your order, please send us an email with your order number to: contact@rose-et-balthazar.fr to make an appointment.

RETURNS

According to Article L121-20 of the Consumer Code, you have a period of 14 working days to exercise your right of withdrawal, by requesting a return on your customer account by clicking here or by contacting customer service by email at contact@rose-et-balthazar.fr
Items must be returned new in their original packaging with the order number. Refunds will be made within the usual 2 days, with a maximum of 30 days from receipt of the items.
Return costs are your responsibility.